Private Mile: The All-in-One Delivery Platform Built to Help Businesses Scale
From order intake and route planning to driver apps, customer updates, client billing, storefronts, and reports — Private Mile brings the whole delivery operation together.
Private Mile combines the moving parts of delivery and logistics in one connected platform.
Delivery looks simple from the outside. An order arrives, a driver collects it, and the customer receives it. Inside a real business, however, every delivery involves far more work.
Orders can arrive from online stores, spreadsheets, clients, booking pages, and internal teams. Dispatchers must organize stops, choose drivers, respond to delays, update customers, collect proof, review performance, and prepare billing. When those tasks are handled through separate spreadsheets, messages, and software, the team spends too much time moving information instead of moving orders.
Private Mile replaces that disconnected process with one operational system. It manages orders, drivers, routes, customer communication, proof of delivery, clients, billing, storefronts, analytics, integrations, permissions, and support from a connected platform.
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What Is Private Mile?
Private Mile is an all-in-one dispatch, delivery, and logistics platform for online stores, wholesalers, courier companies, multi-client operations, and local delivery teams.
| 15 | Connected modules | 65+ | Documented features | 5 | Store connectors |
The platform is designed so a business can start quickly without building a complicated technology stack. A smaller team can use the essential dispatch tools, while a growing operation can add clients, warehouses, pricing rules, integrations, reports, and customer-facing pages without replacing the system.
How Private Mile Works
Four simple stages take an order from intake to confirmed delivery and billing.
Step 1: Receive Orders
Orders can be entered manually, uploaded in bulk from a CSV, created through a booking page, or imported automatically from an online store. This gives every business a practical entry point, whether it handles five orders a day or hundreds.
Step 2: Plan and Assign
Dispatchers group stops into routes, organize work by zone or team, and assign the right driver. Orders can be moved between drivers using drag-and-drop controls, while auto-dispatch rules can help reduce repetitive decisions.
Step 3: Track in Real Time
The live map shows drivers, vehicles, routes, and stops. Customers can follow their delivery using a public tracking link, and the team can receive alerts when a delay, emergency, or unusual event needs attention.
Step 4: Prove and Bill
Drivers capture photos, signatures, and notes during the drop-off. The same order record can then support reports, cash-on-delivery tracking, client invoices, driver payouts, and operational review.
Who Can Use Private Mile?
Online Stores
Online sellers can connect Shopify, WooCommerce, BigCommerce, Wix, or Ecwid and move new orders directly into the delivery workflow. The dispatch team receives the order without copying customer information by hand.
Logistics and Courier Companies
Courier companies can manage dispatch, routing, drivers, proof, client pricing, driver payouts, and invoices from one platform. Outside couriers can also be used when the internal fleet needs additional capacity.
Multi-Client Operations
A logistics provider can deliver for several businesses while keeping each client's orders, rates, data, and invoices separate. Each client can receive a cleaner and more professional service experience.
Local Delivery Teams
A smaller delivery team can give every driver a mobile app, organize daily stops, reduce unnecessary driving, and keep customers informed without relying on group chats.
Private Mile's 15 modules cover the complete delivery and logistics operation.
The 15 Private Mile Modules
1. Order Management
Order Management handles the full journey of an order. Teams can create orders quickly, import a spreadsheet, collect cash on delivery, use custom fields, share tracking pages, and keep delivery proof attached to the order.
Quick order creation with address, time window, and priority
Bulk CSV upload for hundreds of orders
Photos, signatures, and notes as delivery proof
Cash-on-delivery tracking
Public customer tracking links
Custom fields for business-specific information
2. Dispatch Board
The dispatch board is the command centre for the day. Plan, Track, Map, and Analytics views use the same information in real time, so dispatchers do not have to update separate tools.
Four synchronized operational views
Drag-and-drop driver assignment
Rule-based auto-dispatch
Live driver and vehicle map
Alerts for emergencies, delays, and unusual activity
3. Driver Mobile App
The driver app gives drivers a focused list of what they need to do on the road. It works on iPhone and Android and keeps proof, navigation, assignments, and performance inside one workflow.
Ordered daily task list
One-tap navigation through Google Maps or Apple Maps
On-duty and off-duty controls
Photo and signature capture
Push notifications for new work
Personal performance and earnings view
4. Route Planning
Route Planning turns a pile of stops into an efficient sequence. Private Mile can organize pickups and drop-offs, estimate arrival times, handle multi-stop routes, and allow dispatchers to override or lock stops when needed.
5. Zones, Teams, and Warehouses
Businesses can mirror their real operational structure inside the platform. Service areas can be drawn on a map, drivers can be grouped into teams, warehouses and hubs can be added, and frequently used locations can be saved.
6. Online Store Connections
Private Mile connects with Shopify, WooCommerce, BigCommerce, Wix, and Ecwid. New orders can flow directly into dispatch, reducing manual entry and missed information.
7. Integrations and Automations
Zapier can connect the platform to thousands of applications. Businesses can trigger emails, messages, alerts, or custom actions when order statuses change, while developers can create additional integrations.
8. AI and Voice Assistant
The AI copilot allows teams to ask questions in plain English, such as how many orders were completed or where a driver is. The voice assistant can also help customers place orders or check status, while smart suggestions can support assignment and route decisions.
9. Customer Notifications
Customers can receive branded email, SMS, WhatsApp, push, or in-app updates as an order moves through the delivery journey. Better communication reduces repeated 'Where is my order?' calls.
10. Reports and Analytics
Dashboards show order volume, revenue, completion rates, driver performance, failures, and on-time results. Teams can compare periods, export data, and review the activity log when they need a full history of an action.
11. Clients and Billing
Businesses that deliver for other companies can create separate client accounts, apply custom pricing, generate invoices automatically, track driver payouts, and collect payments through their preferred provider.
12. Storefront and Booking Pages
A business does not need to wait for a separate website project. Private Mile includes storefront and booking tools that can help a smaller store begin accepting products, services, pickups, or delivery bookings online.
Built-in storefront with categories, coupons, and taxes
Booking pages for pickup or delivery
Service catalogue with prices and time windows
Branding that matches the business logo and colours
13. Third-Party Couriers
When the internal fleet is full, orders can be handed to outside courier partners. Status updates can flow back into Private Mile so the dispatch team can see internal and external deliveries in one place.
14. Roles and Permissions
Admins, dispatchers, drivers, and clients can receive different levels of access. Multi-tenant organizations, secure one-time-passcode login, and activity audits help keep data organized and accountable.
15. Support and Tickets
Private Mile includes a built-in support workflow. Customers can open tickets, attach files, set priorities, and keep every reply in one organized conversation without requiring a separate help-desk product.
Why Private Mile Helps a Business Scale
Private Mile can grow from a small local delivery team into a multi-client and multi-warehouse operation.
The biggest value of Private Mile is not a single feature. It is the connection between all of the features.
An online order can enter the same platform used to plan the route. The driver receives the assignment through the mobile app. The customer receives updates. Proof stays attached to the order. Reports use the same data. Client pricing can create the invoice. A support ticket can remain connected to the delivery history.
That connected workflow reduces repeated data entry and makes growth easier to control. A business does not need to add a new spreadsheet, messaging group, help desk, booking system, or invoice process every time it reaches a new stage.
The Difference Between Using Several Tools and Using One Platform
| Business Need | Disconnected Process | Private Mile |
| Orders | Store, spreadsheet, and messages | One order-management workflow |
| Driver assignment | Calls and group chats | Dispatch board and auto-dispatch |
| Routes | Manual sequencing | Route planning and live ETAs |
| Customer updates | Staff sends every update | Automatic notifications and tracking |
| Delivery proof | Photos scattered across phones | Proof attached to each order |
| Clients | Separate spreadsheets and prices | Client accounts and custom pricing |
| Billing | Manual invoice preparation | Scheduled and automated invoices |
| Support | Issues lost in messages | Built-in support tickets |
| Growth | Add another separate tool | Add modules inside the same platform |
A Better Delivery Operation Starts With Better Visibility
When orders, drivers, routes, customers, invoices, and reports are separated, managers only see part of the operation. Private Mile gives them a connected view of what is happening now and what needs attention next.
That visibility can help a business reduce avoidable mistakes, respond to delays faster, communicate more clearly, and build a delivery experience that feels professional to customers and clients.
Final Thoughts
Private Mile is built for businesses that want to move beyond spreadsheets, disconnected software, and manual delivery coordination. It brings the full process — from order intake to proof and billing — into one connected platform.
Whether the operation is an online store, a local fleet, a wholesale distributor, a courier company, or a multi-client logistics business, Private Mile provides the tools needed to organize today’s work and prepare for tomorrow’s growth.
| See Private Mile in Action | Explore how the platform can fit your orders, drivers, clients, warehouses, and delivery workflow. | Request a Private Mile Demo | Open the Private Mile Login |
Private Mile | One Platform. Total Control. | app.privatemile.io
