Experience liftoff for your support team. Website chat, WhatsApp, email, SMS, Facebook, Instagram, Reddit, Discord, Telegram and Slack — answered by one team, in one place, with an AI copilot that drafts, summarises and translates.
Orbit keeps the whole customer relationship — conversations, campaigns, deals and feedback — in one quiet, fast workspace.
Every channel lands in one queue. Assign, tag and resolve without switching tabs.
One-off broadcasts or multi-step sequences over email, SMS and WhatsApp — that stop the moment someone replies.
Reply suggestions grounded in your knowledge base, summaries, translation and auto-triage — with your own OpenAI or Anthropic key.
Turn conversations into deals and track them through every stage to close.
Publish help articles once, reuse them in replies and let customers self-serve.
One-tap satisfaction surveys after each conversation, with scores tied to agents.
Talk to your team next to the customer thread. Route work with clear ownership.
Set your hours once — Orbit replies for you when the team is offline, and scheduled messages go out on time.
A lightweight, embeddable widget with a pre-chat identification form. One script tag.
Deals, campaigns, knowledge base, CSAT, AI and more — each team sees exactly what it needs and nothing else.
Stop rotating between nine tabs. Whether a customer writes on WhatsApp at breakfast, emails at lunch and DMs on Instagram at midnight, it's the same thread history, the same queue, the same team.
Orbit's copilot drafts replies grounded in your knowledge base — not generic filler. It summarises long threads, translates both directions in-line, and flags sentiment and urgency so the right conversation reaches the top.
Of course! We can update the address any time before it ships — just send the new one and I'll change it right away.
Conversations aren't just tickets — they're revenue. Promote any thread into a deal, move it through your pipeline, and follow up automatically with multi-step sequences that stop themselves the moment the customer replies.
Plug in WhatsApp, email, SMS, socials and your website widget in minutes.
Your whole team works one shared queue — with AI assists when you want them.
Agent performance reports and CSAT show what is working and where to tune.
Two agents answering the same customer is worse than none. Orbit keeps ownership explicit, collisions visible and the backchannel private.
Assign any conversation to an agent in one click. No thread is ever nobody’s problem.
See "also viewing" the instant a teammate opens the same thread — no more double replies.
Park a conversation until it matters again, and schedule replies for the right moment.
Discuss tricky cases with your team right next to the customer thread — never in it.
First-response time, reply volume and CSAT per agent — see what’s working and coach the rest.
The nudge that has saved a thousand duplicate replies.
The same calm inbox whether you're a support floor of twelve, a founder answering everything yourself, or an agency running ten brands at once.
Live in the inbox: one-click assignment, collision detection, waiting-time visibility and CSAT tied to every resolved thread.
Every channel in one place, AI drafts for when you are stretched thin, and the mobile app so support rides along wherever you go.
A separate workspace per client, feature toggles for exactly what each one needs, and superadmin oversight across all of them.
The Orbit mobile app is the same inbox, not a stripped-down viewer. Answer a WhatsApp thread from the train, fire off a voice note, launch a campaign — and let push notifications watch the queue while you don't.
Orbit is built for teams that answer for their customers' trust. No dark patterns, no data mining, no surprise AI. Just clear boundaries you can explain to your own customers.
Ask us anythingEvery workspace is fully separated — conversations, contacts, settings and reports never cross over.
Superadmin, admin and agent roles keep configuration, billing and customer data on a need-to-see basis.
Your WhatsApp, email and SMS provider keys are stored encrypted — never exposed in the UI or logs.
AI features run only with your own OpenAI or Anthropic API key, and only when you invoke them.
Conversations live in your Orbit database — we don’t mine, resell or train models on them.
CSAT responses and customer records belong to the workspace that collected them. Full stop.
Website live chat, WhatsApp (Meta Cloud API or Twilio), email (SendGrid, Mailgun, Postmark, Amazon SES or plain SMTP), SMS via Twilio, Facebook Messenger, Instagram DMs, Reddit, Discord, Telegram and Slack — all in one inbox.
Yes. Orbit connects to providers you own — your Meta Cloud API or Twilio account for WhatsApp and SMS, your own email provider, and so on. That keeps your numbers, sender reputation and rates fully under your control.
You bring your own OpenAI or Anthropic API key. Conversation context is sent to your chosen provider only when you actively use an AI feature — a suggested reply, a summary, a translation. Orbit itself never trains on your data.
Yes — Orbit is multi-workspace. Each brand or client gets its own isolated workspace with its own channels, team, pipeline and reports. Ideal for agencies.
Yes. The Orbit app runs on iOS and Android with the full inbox, push notifications, voice notes and campaigns — so you can run support from anywhere.
Paste one script tag before your closing </body> tag. The widget picks up your branding, shows a pre-chat identification form if you want one, and routes visitors straight into your inbox.
Yes. Every module — deals, campaigns, knowledge base, CSAT, AI and more — can be toggled per workspace, so each team sees exactly what it needs and nothing else.
Create your workspace at orbit.distrx.io/register, or email distrx.io@gmail.com and we’ll set it up and walk you through connecting your first channels. A human replies.
Assignment, snooze, collision detection and per-agent reports keep the queue moving — and keep it fair.
Approve new workspaces, toggle modules per team and broadcast announcements — superadmin oversight across every brand.
One inbox, ten channels, a team that never trips over itself — and an AI copilot that works for you, not the other way around.
Or talk to us first — a human replies.
